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System roles impact behaviour as much as personality does  

Your perception is also strongly influenced by 'stories' about your role in the system

Barry Oshry talks about systems as made up of Top, Middle, Bottom and Client spaces. What people experience when in these spaces is predictable - maybe exaggerated or mitigated by personality, but essentially a condition of being in the space. Just like wet feet is a condition of being in a puddle! Let me quote the introductory foreword to Oshry's book Seeing Systems... 

Tops are burdened by what feels like unmanageable complexity 

Bottoms are oppressed by what they see as uncaring Tops 

Middles are torn between the conflicting demands and priorities coming at them 

Customers are let down by non-responsive delivery 


When this pattern develops, our tendency is to explain it in terms of the individuals involved or the specific nature of one’'s organisation. This pattern is neither. It is systemic. ​Unfortunately, there is also a tendency to resist this notion... this is the costly illusion of "system blindness" 

Read 'Seeing Systems' - or even better, attend an Oshry workshop. You will not regret it.  

"System blindness is a costly self-delusion" Barry Oshry
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