It helps to extend your toolkit beyond just listening and asking questions. Try using 'right brain' methods, and other 'left brain' tools. Because 'left brain' thinking tends to dismiss 'right brain' thinking, it is often best to 'lead with the right brain' (the title of a great book by Yda Bouvier). 

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Right brain methods work directly with your 'framing' (your 'stories'), eg: 
Work with pictures or imagery or metaphor or visualisation or storytelling 
Map out complex systems ​with post-it notes or objects or simple drawings 

Sit in the other's chair or other exercises to physically embody a new perspective  

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Left brain methods work mostly on your 'focus' (conscious or unconscious), eg via: 

Look at what is happening right now in the interaction between you and them 
Use new thinking models to provide new awareness, eg 2x2 grids, NEO / MBTI / DISC (Insights), Transactional Analysis etc  

Explore positive perspectives, eg using tools from Cognitive Behavioural Therapy ​ 

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Ongoing mindfulness practices increase our capacity to (self) observe / (self) reflect